en	After we closed off our forum in June, the Tails community was left without a public user support channel apart from IRC.

en	Introducing tails-support@boum.org

en	To compensate this loss, we decided to create a new public mailing list for user support.

en	This list is **the right place** for:

en	**User support**: solving doubts about how to use Tails, security implications of Tails, etc.

en	**Community interaction**: information and tricks about ways of using Tails that are not officially documented but might be of interest to others.

en	**Small issues**: pointing out small things that we needed to fix and do not require a complete bug report. That's fine and we appreciate it.

en	This list is **the wrong place** for:

en	**Bug reports**: see the [[bug reporting documentation|/doc/first_steps/whisperback]] instead.

en	**Feature requests**: those should be done on the development mailing list: [[tails-dev@boum.org|about/contact#tails-dev]].

en	**Computer security essays and conspiranoia** not directly related to Tails.

en	Some reasons behind this decision

en	Since 2012, we worked on replacing the old forum with a question and answer application. We hoped we could have a shared application with The Tor Project that was heading in the same direction. For many reasons this did not happen.

en	To solve this we decided to:

en	Setup a support mailing list as a new public channel for user support with the help of the Tails community.

en	Gather frequently asked questions from the forum and the list on our website.

en	On the long-run, have Askbot into Debian and improve it with the features we need.

en	See the corresponding ticket: [[!tails_ticket 5984]].